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FAQ

Frequently Asked Questions


How much does shipping cost?

Shipping is free to anywhere in the world!


How do I tell you which posters I want?

You can submit the form on this page or you can just tell us in a message on our contact page.


How long does shipping take?

US orders take 1-2 weeks. International orders typically take 3-4 weeks, but in some cases can take up to 6.


What do you ship the posters in?

We ship the posters in 13x18” (33x46cm) cardboard flat folders.


My order did not arrive, what do I do?

If you think that there may be a shipping problem or your package is lost, please send us a message on our contact page.


What if my tracking number doesn’t work?

International tracking numbers frequently stop updating once a package has left the US. If it has been 4 weeks or more since you received your shipping notification, please contact us.


What if my shirt or hoodie does not fit?

If you have received a shirt size that is different from what you ordered, please contact us immediately and we will replace it with the correct size. If the size that you ordered doesn’t quite fit right, please let us know what size you would like on our contact page.


Where will the money from my refund go?

If you have been issued a refund your funds will be returned to the account it was purchased from. Please allow 3-5 business days for refunds to process, if you are having problems with your refund please contact us and we will sort it out for you.


Can I submit my artwork to Palm Treat?

If you would like to send us your art please send us some images or links where we can see examples of your work.


100% Satisfaction Guaranteed!

We stand by our products. If you are not 100% satisfied with your Palm Treat purchase, you can return it for a replacement or refund. If you your product has a manufacturing defect in its materials or quality, you can return it at any time.



I have a large Facebook Page, Instagram, Tumblr or other social media platform and would like to advertise with Palm Treat, who should I talk to?

If you would like to be paid to advertise for Palm Treat, we are always looking for new pages to work with.

Sign up to become an affiliate advertiser and start getting paid for your page today!