FAQ
Frequently Asked Questions
"The big print giveth and the small print taketh away."
How are your shipping times affected by the COVID-19 Pandemic?
We have made major changes to our fulfillment process and are monitoring production daily to ensure that our orders are still shipping out. Some of our hoodies, face masks, and bomber jackets are currently running 2 weeks behind in production due to supplier delays. Items that are less impacted by pandemic related delays include T-Shirts, Posters, Stickers, Buttons, Hats, and Cards.
USPS has been reporting larger than usual delays through the end of 2021 that are expected to extend into 2022.
If you would like us to check on the status of your order for you please send us a message with the form on our contact page or email us at palmtreat@gmail.com.
How do I tell you which posters I want?
You can submit the form on this page or you can just tell us in a message on our contact page.
How long does shipping take?
US orders typically take 1 week. International orders typically take 2 weeks, but in some cases can take up to 6.
What do you ship the posters in?
We ship the posters in 13 x 18” (33 x 46cm) cardboard flat folders.
My order did not arrive, what do I do?
If you think that there may be a shipping problem or your package is lost, please send us a message on our contact page.
What if my tracking number doesn’t work?
International tracking numbers frequently stop updating once a package has left the US. If it has been 4 weeks or more since you received your shipping notification, please contact us.
What if my shirt or hoodie does not fit?
Please review the size charts available on each product description before purchasing. If you would like to return your product, please contact us using the form on our site or email us at palmtreat@gmail.com and we will refund your order upon the return of the item. You will be responsible for shipping.
How can I get a refund?
Please contact us using the form on our site or email us at palmtreat@gmail.com and we will refund your order upon the return of the item. You will be responsible for shipping.
Where will the money from my refund go?
If you have been issued a refund your funds will be returned to the account it was purchased from. Please allow 3-5 business days for refunds to process, if you are having problems with your refund please contact us and we will sort it out for you.
Is Palm Treat legit?
Yes, we most certainly are. If you have any concerns you can check our Google reviews or contact us.
Can I submit my artwork to Palm Treat?
If you would like to send us your art please send us some images or links where we can see examples of your work.
100% Satisfaction Guaranteed!
We stand by our products. If you are not 100% satisfied with your Palm Treat purchase, you can return it for a refund. If you your product has a manufacturing defect in its materials or quality, you can send us a photo of the defective item and we will replace it immediately at no cost to you.
I have a large Facebook Page, Instagram, Tumblr or other social media platform and would like to advertise with Palm Treat, who should I talk to?
If you would like to be paid to advertise for Palm Treat, we are always looking for new pages to work with.
Sign up to become an affiliate advertiser and start getting paid for your page today!